Customer Service Representative
Full Time • Gaia Flooring, Fremont
Every Step Matters with Gaia Floor!
As a fresh face in the flooring world, Gaia is building a brand that our customers and end users can be satisfied with. We pride ourselves on demonstrating an outstanding culture and a positive atmosphere for both our customers and employees! As a Customer Service Rep, you will often provide the first impression of Gaia to our customers and business partners. You will be answering phones and helping individuals who come to our office to pick up materials.
Ultimately, we’re seeking a Customer Service Rep that demonstrates a strong work-ethic, punctuality, and reliability. Strong communication and teamwork will be vital in this role. Though you would be starting out as a Customer Service Rep, there is plenty of opportunity to move up in Management here on the Gaia Team!
Responsibilities:
- Schedule: Monday - Friday 8:30 am - 5 pm
- Greet and engage clients with a positive demeanor when they’re Will Calling materials
- Answer phone calls while providing excellent customer service
- Respond to email inquiries in a timely fashion
- Conduct stock checks, order placements, and send confirmations
- Perform data entry and up keep on daily logs
- Follow up with clients on open orders and cancellations of unneeded orders
- Schedule delivery routes efficiently and confirm deliveries
- Assist the outside sales team by providing general information about products and services to clients and potential dealers
- Have open communication with management to remain updated on new products, policies, and services
- Perform other duties as assigned.
Requirements:
- High School Diploma
- Customer Service Experience (At least 1 year)
- Knowledge of the Google Suite and MS Office Suite
- Excellent written and verbal communication skills
- Great time management skills with the ability to prioritize work
- Strong organizational skills
- General computer and virtual skills
- US Work Authorization
Benefits:
- Health, Vision, Dental Insurance
- Paid time off
- Holiday pay
- 401k with 4% employer match
- Employee discount
- Extensive opportunity for promotion within!
**Gaia is an equal opportunity employer.**
Compensation: $19.00 - $23.00 per hour
As the next generation of savvy homeowners turn towards luxury flooring, they are getting SPC flooring. With time as valuable as it has ever been, the standards for luxury flooring now includes low maintenance, worry free durability, environmentally friendly manufacturing, and family safety. Health and safety standards shouldn’t be based on just passing regulation, but should be based on a vision of doing no harm; and making every step matter, from raw material sourcing, innovative manufacturing, design, specifications, and testing.
At Gaia Flooring we have strong core values that center on relationships, not only with our customers but with our employees as well. Ensuring an outstanding culture and a positive atmosphere with any interaction that we encounter is something that we strive for every day. We are seeking an individual who best meets the needs of our clients, while maintaining strong communication skills and providing an exemplary level of customer service. We encourage feedback as well as a safe space where we can speak our minds with the objective of helping one another to achieve our short and long term goals. Again, communication is extremely important to us and is a key factor for the success in our rapidly growing company. At Gaia we believe that "every step matters" therefore, we rely on each other as a team for both professional and personal growth.
At Gaia Flooring we have strong core values that center on relationships, not only with our customers but with our employees as well. Ensuring an outstanding culture and a positive atmosphere with any interaction that we encounter is something that we strive for every day. We are seeking an individual who best meets the needs of our clients, while maintaining strong communication skills and providing an exemplary level of customer service. We encourage feedback as well as a safe space where we can speak our minds with the objective of helping one another to achieve our short and long term goals. Again, communication is extremely important to us and is a key factor for the success in our rapidly growing company. At Gaia we believe that "every step matters" therefore, we rely on each other as a team for both professional and personal growth.
(if you already have a resume on Indeed)